Get in Touch

Built by athletes, for athletes. Whether it's a question about your order, our products, or a partnership - let's talk.

We reply within 24 hours, Monday – Friday

Based in Lisbon, Portugal · Shipping across Europe

Quick Answers

Find your answer below — or scroll down to send us a message

Orders & Shipping

Where is my order? +

Once your order ships, you'll receive a tracking link via email. Most European orders arrive within 3–5 business days. If your tracking hasn't updated in 48 hours, reach out and we'll look into it.

Which countries do you ship to? +

We ship across Europe — Portugal, Spain, Germany, France, Netherlands, Austria, and more. Shipping times vary by country but typically take 3–7 business days.

Subscriptions

How do I pause or cancel my subscription? +

You can manage your subscription anytime through the link in your order confirmation email, or by reaching out to us directly. We'll take care of it within 24 hours.

Can I change my delivery frequency? +

Yes! You can switch between delivery every 30 days, 45 days, or 60 days. Just send us a message or manage it through your subscription portal.

Returns & Refunds

What is your return policy? +

We offer a 60-day money-back guarantee. If you're not satisfied, contact us and we'll arrange a full refund - no questions asked.

Product & Ingredients

How much should I take and when? +

Mix one sachet with 500ml of water. Best taken during or immediately after training for optimal recovery and hydration. On rest days, take it in the morning.

Business Partnerships

How can I become an ambassador? +

We care deeply about our athletes, which is why we are only taking on a few athlete sponsorships right now. If you are active on your socials, have an engaged community, and are interested in working with ENDURE, reach out and we can discuss whether a partnership makes sense!

Can ENDURE join my event? +

We are always excited to join as hydration partner at events! Reach out via the contact form below or email us at team@drinkendure.eu and we will discuss how we can put on a great event for your athletes!